Refund policy

REFUNDS AND CANCELLATIONS

2.1 Cooling-off period: If you change your mind within 14 days of purchase, you are entitled to a full refund.

2.2 In addition to your statutory 14-day cooling-off rights, Evermore voluntarily allows you to cancel your Gift Plan at any time before it is activated and receive a full refund of any amounts paid to date. Refunds will not include interest or any adjustment for inflation.

2.3 For Memorial Gift Plans (purchased after an honouree’s passing), any applicable refund will be made directly to the purchaser in accordance with this Section.

2.4 If the intended recipient passes away before the purchaser, the purchaser may cancel the plan and receive a full refund without needing to provide evidence of the recipient’s death.

2.5 If the purchaser has passed away, the Gift Plan can no longer be cancelled for a refund, even if activation has not yet occurred. In such cases, the plan remains available for activation under Section 1.2. Any outstanding payment obligations will continue to apply in accordance with Section 5 of these Terms.

Please view the full Terms of Service for more information.